Phonix
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AI Voice Agents AI Quality Control How it works FAQ
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AI for your phone calls and call quality control

Phonix builds voice AI agents that run your calls by your script, and AI quality control that scores how your human managers perform. Take one or both — we build and deploy it end to end into your phone system.

Explore services
Done-for-you Works with your PBX Human-grade voices
What we do

Calls and call quality control

Take the voice AI agents, quality control for your human managers, or both — each one works on its own.

SERVICE 01

AI Voice Agents

Autonomous AI managers that call your customers, follow your script and speak with natural, human-grade voices. They qualify leads, confirm orders, follow up and handle calls 24/7.

  • Talks strictly by your script and logic
  • Human-grade voices tuned for the phone
  • Scales instantly — no hiring, no shifts
Learn about AI Voice Agents
SERVICE 02

AI Quality Control

A standalone service to audit your human managers. It pulls call recordings from your PBX over the API, transcribes them and scores each conversation against your script — point by point, with detailed reasoning. No AI agents required.

  • Connects to your PBX recordings via API
  • Checks every call, not a 2% sample
  • Detailed per-criterion scoring & reasoning
Learn about AI Quality Control
Done-for-you, not self-serve

How we work with you

Phonix isn't a dashboard you have to figure out. We build, integrate and run everything ourselves.

01

Discovery

We learn your scripts, call flows, KPIs and the telephony you already use.

02

Build & integrate

We craft the voice agents and/or scoring criteria and connect to your PBX via API.

03

Pilot & tune

We launch on real calls, review the results with you and tune until quality is right.

04

Run & scale

We operate it in production, report continuously and scale as your volume grows.

Why Phonix

The quality of a great team, the consistency of software

Done-for-you, no SaaS

No dashboard to learn, no prompts to write. We build, integrate and run everything inside your telephony.

Works with your PBX

We connect to the telephony you already use. Nothing changes in how your team works day to day.

Total visibility

Every conversation can be transcribed and scored point by point, with clear reasoning you can act on.

FAQ

Questions, answered

Is Phonix a self-serve SaaS?
No. Phonix is fully done-for-you. We build the scripts, voices, integrations and analytics, deploy everything into your infrastructure and hand you a working solution. You don't configure anything yourself.
Can I use quality control without the AI agents?
Yes. AI Quality Control works with your existing human managers and does not require AI agents — you can take it on its own.
Where do the call recordings come from?
We connect to your PBX or telephony platform through its API, pull the recordings automatically, transcribe them to text and let the LLM analyze each conversation against your script — criterion by criterion.
Do the AI voice agents sound robotic?
No. We use high-quality neural voices designed for phone conversations, with natural pacing, intonation and interruption handling, so callers experience a smooth, human-like dialogue.
Which telephony systems do you support?
We integrate with most modern PBX and cloud telephony platforms that expose an API for call recordings or call control. Tell us what you run and we'll confirm the integration during discovery.
Get started

Let's put AI on your calls

Tell us about your phone calls and scripts. We'll show you exactly how Phonix would work for you — and deploy it end to end.