A standalone service to audit your sales or support team. The AI pulls recordings from your PBX, transcribes them and scores every conversation against your script — point by point, with written reasoning. No AI agents required.
Fully automatic: you don't upload or configure anything by hand.
We pull call recordings from your telephony automatically over the API — no manual exports.
We turn each call into text with speaker separation — manager and customer apart.
The model walks the conversation against your script and criteria — point by point, on one standard.
A score per call, a breakdown for each criterion and written reasoning — clear on what and why.
No black boxes: each score ships with a speaker-separated transcript and a comment per criterion — ideal for coaching your managers.
A score and status per conversation — on one checklist, free of manager bias.
Each script point — with written reasoning for what was credited and why.
Every call is checked, not a 2% sample — a real picture of the team, not guesses.
Compare people and teams over time — see who to coach and on what.
Control of required and banned wording — script and compliance kept in check.
The same scoring rules for everyone — fair and reproducible, no favorites.
This service is about your human managers. Also need AI to make the calls? See AI Voice Agents — a separate track of Phonix.
You don't learn a dashboard — we set up the criteria, connect the telephony and run the scoring ourselves.
We learn your script, scoring checklist, KPIs and the telephony you use.
We digitize the scoring criteria and connect to your PBX recordings via API.
We run real calls and calibrate the scores to your quality standard.
We run scoring in production and regularly share cuts by manager and team.
Send us your script and scoring checklist — we'll set up the criteria for you and show a breakdown on real calls.
We'll reply, look into your case and propose a solution.
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